Last updated: January 1, 2024
At IndraNex Technologies, we are committed to delivering high-quality services that meet or exceed your expectations. This Refund Policy outlines the terms and conditions under which refunds may be issued for our services. Please read this policy carefully before engaging our services.
Refund requests are evaluated on a case-by-case basis. You may be eligible for a full or partial refund if: (a) the project has not been started or significant work has not been performed, (b) we fail to deliver the agreed-upon deliverables as specified in the service agreement, or (c) there is a material breach of contract on our part. Custom software development projects may have specific refund terms outlined in the project contract.
To request a refund, please contact us at info@indranextechnologies.in with your project details and reason for the request. We will review your request within 5-7 business days. If approved, refunds will be processed within 10-15 business days to the original payment method. All refunds are subject to a reasonable administrative fee for work already completed.
Refunds will not be issued for: (a) services already fully delivered and accepted by the client, (b) change requests or scope additions made after project commencement, (c) third-party costs such as hosting, domain registration, or software licenses, (d) projects terminated due to client inaction or lack of communication, or (e) refund requests submitted more than 30 days after the project completion date.
If you have any questions or concerns regarding this Refund Policy, please contact our billing department at info@indranextechnologies.in or call us at +91 78703 73226. We are here to help resolve any issues you may have.